User manual Ooma Telo Air 2 (English (2024)

View the manual for the Ooma Telo Air 2 here, for free. This manual comes under the category not categorized and has been rated by 1 people with an average of a 8.3. This manual is available in the following languages: English. Do you have a question about the Ooma Telo Air 2 or do you need help?Ask your question here

The Ooma Telo Air 2 is a device that enables users to make phone calls through an internet connection, without the need for a traditional landline. This product is not categorized under any specific field or category.The Ooma Telo Air 2 allows users to make unlimited calls within the United States, as well as low-cost international calls. It utilizes HD Voice technology to provide clear and high-quality audio during calls.This device features a compact and sleek design, making it easy to place anywhere in the home or office. It is compatible with any corded or cordless phone, allowing users to continue using their existing phone setup.The Ooma Telo Air 2 also offers advanced calling features, such as caller ID, call waiting, voicemail, and call forwarding. It supports faxing and allows users to integrate their home security systems.Setting up the Ooma Telo Air 2 is simple and does not require any technical expertise. Users can easily connect it to their internet router and follow the guided setup process.The Ooma Telo Air 2 comes with built-in Wi-Fi and Bluetooth capabilities, giving users the flexibility to place it anywhere within their Wi-Fi range. It also offers the option to connect to the internet via an Ethernet cable.Overall, the Ooma Telo Air 2 is a versatile and user-friendly device that provides a convenient and cost-effective solution for making phone calls using an internet connection.

General
BrandOoma
ModelTelo Air 2
Productnot categorized
LanguageEnglish
FiletypeQuickstart Guide (PDF)

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Ooma Telo Air 2 below.

How do I set up the Ooma Telo Air 2 for initial usage?

To set up the Ooma Telo Air 2 for initial usage, follow these steps:1. Power on the Ooma Telo Air 2 using the included AC cord. The lights on the Telo may blink for a couple of minutes during the boot-up process.2. Connect a computer to the HOME port of the Telo using the included Ethernet cable.3. Open a browser on the connected computer and navigate to setup.ooma.com, a special site embedded in your Telo.4. Click on the Wireless tab on the left side of the screen.5. Follow the onscreen instructions to connect the Telo to your Wi-Fi network. Enter your network name and password when prompted.Note: If the computer has Wi-Fi capability, it must be disabled. The computer must have a wired connection to the Telo during the setup process.6. Plug the included AC adapter into the POWER port of the Telo. The Ooma logo will blink red for a few minutes. When it turns blue, the Telo is ready.Alternatively, if you prefer a hardwired connection instead of Wi-Fi, you can connect the Telo to your router using an Ethernet cable. Insert one end of the Ethernet cable into the INTERNET port on the back of the Telo and connect the other end to an open port on your router.For further assistance or questions, you can refer to the Ooma support knowledge base, user manuals, community forum, or contact live customer care.

Why is the playback button on my Ooma Telo Air 2 not working?

If the playback button on your Ooma Telo Air 2 is not working, you can try the following steps to troubleshoot the issue:1. Ensure that the Ooma Telo Air 2 is powered on and connected to a power source.2. Check if the Ooma Telo Air 2 is properly connected to your phone line or internet connection.3. Make sure that the voicemail messages are available and there are no issues with the voicemail service.4. Verify that the Ooma Telo Air 2 is connected to a working phone or audio output device.5. Restart the Ooma Telo Air 2 by unplugging the power cord, waiting for a few seconds, and then plugging it back in.6. If the issue persists, try resetting the Ooma Telo Air 2 to its factory settings. Refer to the user manual for instructions on how to perform a factory reset.If none of these steps resolve the issue, it is recommended to contact Ooma customer support for further assistance. They will be able to provide specific troubleshooting steps based on your situation.

How do I fast forward through voicemail messages on the Ooma Telo Air 2?

To fast forward through voicemail messages on the Ooma Telo Air 2, follow these steps:1. During voicemail playback, locate the Fast Forward button on the Ooma Telo Air 2.2. Press the Fast Forward button once to skip to the next voicemail message.Note: If there are no more voicemail messages after the current one, pressing the Fast Forward button will have no effect.3. If you want to activate the "Do Not Disturb" function, press and hold the Fast Forward button. This will toggle the "Do Not Disturb" mode on or off.By following these steps, you can easily fast forward through voicemail messages on your Ooma Telo Air 2. If you have any further questions or issues, you can refer to the user manual or contact Ooma customer support for assistance.

How do I replay a voicemail message on the Ooma Telo Air 2?

To replay a voicemail message on the Ooma Telo Air 2, follow these steps:1. During voicemail playback, locate the Rewind button on the Ooma Telo Air 2.2. Press the Rewind button once to replay the current voicemail message.3. If you want to skip to the previous voicemail message, press the Rewind button twice.Note: The Rewind button can also be used to adjust the brightness of the system status indicator.By following these steps, you can easily replay voicemail messages on your Ooma Telo Air 2. If you have any further questions or issues, you can refer to the user manual or contact Ooma customer support for assistance.

Why is the delete button not deleting voicemail messages on my Ooma Telo Air 2?

If the delete button is not deleting voicemail messages on your Ooma Telo Air 2, you can try the following steps to troubleshoot the issue:1. Ensure that the voicemail message you are trying to delete is selected or highlighted.2. Check if the Ooma Telo Air 2 is properly connected to your phone line or internet connection.3. Verify that the voicemail service is active and functioning properly. You can do this by checking if you can receive new voicemail messages.4. Restart the Ooma Telo Air 2 by unplugging the power cord, waiting for a few seconds, and then plugging it back in.5. If the issue persists, try resetting the Ooma Telo Air 2 to its factory settings. Refer to the user manual for instructions on how to perform a factory reset.6. If none of these steps resolve the issue, it is recommended to contact Ooma customer support for further assistance. They will be able to provide specific troubleshooting steps based on your situation.By following these steps, you can troubleshoot the issue with the delete button not deleting voicemail messages on your Ooma Telo Air 2.

Is the manual of the Ooma Telo Air 2 available in English?

Yes, the manual of the Ooma Telo Air 2 is available in English .

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User manual Ooma Telo Air 2 (English (2024)

FAQs

How to reset Ooma Telo 2? ›

It's actually quite simple. I have the normal Ooma Telo2 Base Station—this may not be the case for other models or possibly even newer models. But on this one—on the right side of the back, there is a tiny hole that is a reset button. Just use a pin to push it and it will reset itself.

How to set answering machine on Ooma? ›

To set up your initial voicemail settings, pick up the phone and press the "play" button on your Ooma Telo. You will then be asked to set up your PIN for remote access to your Ooma account, record your name, and record your greeting.

How do I connect my Ooma Air 2 to Wi-Fi? ›

Visit the app store for your smartphone and search for Ooma Setup. Install and open the Ooma Setup app. Select the MANANGE AN EXISTING OOMA DEVICE option. The app will let you connect the Telo Air 2 to your home Wi-Fi network.

Does Ooma connect to modem or router? ›

For best results, it is recommended that you hardwire your Ooma Telo between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic.

What is the button on the back of the Ooma? ›

Page (on rear of Telo Base Station or Phone Genie)

This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.

How do I reboot my Ooma Base Station? ›

Power the Base Station off and remove the power cable. Plug the power cable back in while holding the Reset button (located beside the USB port on the back of the Base Station) down while it's booting up. If the button is too small, use a hard, flat object press it.

How do I setup my answering? ›

Record a new greeting
  1. Open the Google Voice app .
  2. At the top left, tap Menu. Settings.
  3. In the Voicemail section, tap Voicemail greeting.
  4. Tap Record a greeting.
  5. Tap Record .
  6. Record your greeting and when you're done, tap Stop .
  7. Choose what you want to do with the recording: To listen to the recording, tap Play. .

Why do some Ooma calls go straight to voicemail? ›

Incoming calls do not ring your home phone When Do Not Disturb is turned on, the status light will be purple and all incoming calls will go directly to voicemail without ringing your phones. To turn Do Not Disturb off, press and hold the button or dial * 7 9 from your phone.

How do I use answering machine instead of voicemail? ›

Contact your telephone service provider to learn how to program your voicemail settings. Set your answering machine to answer calls at least 2 rings earlier than your voicemail (i.e. if your telephone provider tells you that voicemail is set to answer after 6 rings, set your answering machine to 4 rings).

Does Ooma work without Wi-Fi? ›

Since Ooma works over your Internet connection, you will need to call from a mobile phone if your Internet connection is down. If you're concerned about relying on your Internet for phone service, we've built the Ooma system to work with a landline back-up.

How do I reconnect my Ooma to Wi-Fi? ›

Wi-Fi connection

Once the phone is powered on, press Settings > Network > Wi-Fi Networks. A list of Wi-FI networks will be displayed. Select the Wi-Fi network you'd like to connect to, enter the password, then press Connect. When you're entering the password, press the # key to change input modes.

Does ooma telo work with Wi-Fi? ›

If you've ever wanted to move your Ooma Telo Base Station away from your modem or router so that it is in a more convenient location, then the Wi-Fi feature is perfect for you. Simply set it up to work with your home Wi-Fi network, and you'll have the freedom to move your Telo Base Station anywhere you want.

What network does Ooma use? ›

The Telo 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address.

Does Ooma need an Ethernet cable? ›

You can connect in two different ways: Wi-Fi or Ethernet. If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Base Station while it is upgrading.

Should I connect directly to modem or router? ›

If you have a separate modem and router, do not use the Ethernet cable connecting the modem to the router. Doing so will sever your internet connection. In a pinch, you can connect your computer directly to your modem, but we don't recommend it as it bypasses important security features built into your router.

How do I get my ooma telo back online? ›

Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.

How do I factory reset my Ooma Linx? ›

Perform a factory reset on the Linx by either pressing the reset button on the bottom of the device (if applicable) or plugging the Linx device in and inserting a paperclip into the pinhole next to the phone jack. Holding the button down for ten seconds until the system light blinks amber. Try to pair again.

How do I reconnect my Ooma sensor? ›

Check whether your battery is still good:
  1. Quickly tap the sensor's pairing button. If the LED status indicator shows a solid, steady light for five seconds, your battery is good. ...
  2. If you had to replace your batteries, tap the pairing button to page your Telo Base Station. This should cause your sensor to reconnect.

Why is my Ooma stuck on red light? ›

The light is blinking red A blinking red light indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly: Verify that you have activated your device as described in STEP 1.

References

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