Physical Addresses and Phone Numbers of Departments
Important Phone Numbers:
For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400
Austin 311
To request city information or non-emergency services: 3-1-1 or 512-974-2000
Out of Area non-emergencies: 512-974-2000
The City receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing.
Fax (for 3-1-1 issues/requests only): 512-972-9876
The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback.
If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online.
For planning and development questions, visit this webpage.
U.S. Postal Mail and Packages
Letters and packages sent through the U.S. Postal Service may be mailed to:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088
Hand Deliveries
If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702
Austin City Hall
Address: 301 W. Second St., Austin, Texas 78701
The doors of the City Hall open at 7:45 a.m. Mon-Fri. The doors close to the public at 7 p.m. Access to other areas of the building is typically is not allowed until 9 a.m. The building is not open to the public on the weekends.
Entry to the parking garage is on the Guadalupe Street side.
Viewparking information, guidelines for non-city use, and Council sponsorship.
City Organizational and Department Chart
| Name | Phone |
|---|---|
| Mayor Kirk Watson | 512-978-2100 |
| District 1 Council Member Natasha Harper-Madison | 512-978-2101 |
| District 2 Council Member Vanessa Fuentes | 512-978-2102 |
| District 3 Council Member José Velásquez | 512-978-2103 |
| District 4 Council Member José “Chito” Vela | 512-978-2104 |
| District 5 Council Member Ryan Alter | 512-978-2105 |
| District 6 Council Member Mackenzie Kelly | 512-978-2106 |
| District 7 Council Member Leslie Pool | 512-978-2107 |
| District 8 Council Member Paige Ellis | 512-978-2108 |
| District 9 Council Member Zohaib “Zo” Qadri | 512-978-2109 |
| District 10 Council Member Alison Alter | 512-978-2110 |
| Department/Office | Physical Address | Mailing Address | Phone | Fax |
|---|---|---|---|---|
| City Manager TC Broadnax | City Hall | P. O. Box 1088 | 512-974-2200 | 512-974-2833 |
| Department/Office | Physical Address | Mailing Address | Phone | Fax |
|---|---|---|---|---|
| Americans with Disabilities Office | 505 Barton Springs Rd # 600 Austin, TX 78704 | P.O Box 1088 Austin, Texas 78767-1088 | 512-974-3256 | |
Austin Animal Center | Austin Animal Center | 3-1-1 | ||
Austin City Hall | Austin City Hall | Austin City Hall | 512-974-2000 | |
Austin Code | PO Box 1088 Austin, TX 78767 | 3-1-1 | ||
| Austin Energy | 4815 Mueller Blvd. Austin, TX 78723 | 512-494-9400 | ||
| Austin Public Health | 7201 Levander Loop Building E Austin, TX 78702 See map: Google Maps | 512-972-5000 | ||
Austin Resource Recovery | 1520 Rutherford Ln. | 512-494-9400 | ||
| Austin Water | 625 E. 10th St., Austin, TX 78701 | 512-972-1000 | ||
Capital Planning Office | 301 W. Second St. | 512-974-3344 | ||
City Council | Austin City Hall | P. O. Box 1088 | 512-974-2250 | 512-974-2337 |
City Manager's Office | Austin City Hall | P. O. Box 1088 | 512-974-2200 | 512-974-2833 |
301 W. Second St. | 512-974-2220 | 512-974-2405 | ||
Community Court | 505 Barton Springs Road, First Floor | P. O. Box 13464 | 512-974-4879 | |
| Development Services Department | City of Austin | 512-974-2000 | ||
Economic Development Department | 5202 EastBenWhiteBlvd., Suite 300 | 512-974-7819 | ||
Finance Department | Austin City Hall | 512-974-2000 | ||
Fire Department | AFD Headquarters | 512-974-0130 | ||
| Housing and Planning Department | 1000 E. 11th St.,Second Floor Austin, TX 78702 See map: Google Maps | 512-974-3100 | 512-974-3152 | |
Human Resources Department | One Texas Center | P.O. Box 1088 | 512-974-3400 | |
Law Department | Austin City Hall | P.O. Box 1088 | 512-974-2268 | 512-974-2894 |
| Municipal Court | 6800 Burleson Road | P. O. Box 2135 | 512-974-4800 | 512-974-4882 |
Office of the City Auditor | One Texas Center | P.O. Box 1088 | 512-974-2805 | |
Office of the City Clerk | 301 W. Second St. Suite 2030 | P.O. Box 1088 | 512-974-2210 | |
Office of the Medical Director | 517 S, Pleasant Valley Road | 512-978-0000 | 512-978-0010 | |
1520 Rutherford Ln. Building 1, Suite 2.200A | P. O. Box 1088 | 512-974-9090 | 512-974-6306 | |
Office of Sustainability | 1000 E. 11th St., Third Floor | 512-974-5603 | ||
Real Estate Services (RES): Serving Citizens and City Departments | 505 Barton Springs Road, Suite 1350 | Suite 1350 P.O Box 1088 Austin, Texas 78767-1088 | 800-847-8849 | |
Parks and Recreation Department | 200 S. Lamar | 512-974-6700 | ||
Planning and Zoning Department | One Texas Center | 512-978-4000 | ||
| Police Department | 715 E. Eighth St. | P. O. Box 689001 Austin, TX 78768-9001 | 512-974-5000 | |
Small and Minority Business Resources | 4201 Ed Bluestein Blvd. | 512-974-7600 | 512-974-7601 | |
Telecommunications and Regulatory Affairs | One Texas Center | P. O. Box 1088 | 512-974-2999 | 512-974-2416 |
| Transportation and Public Works | 901 S. MoPac Expressway Bldg. 5, Suite 300 Austin, Texas 78746 See Map: Google Maps | P.O Box 1088 Austin, Texas 78767 | 512-974-1150 | 512-974-7101 |
| Watershed Protection Department | One Texas Center | 512-974-2550 |
